on 08-07-2019 06:53 AM
So my phone has been in need of a battery replacement for a while now ( I’ve had the phone for almost 3 years) and just recently, it decided not to turn on for a while. Also quite recently it has been crashing or re looping(that’s what the guy at bb called it). But I called upon my parents to go and try and get the battery replaced. They tell me that the guy at bb tried to run a diagnostic on my phone but was not able to because it kept “re-looping”, he said how it definitely needed a battery replacement because it was 2.5+ years old, but he also said that it wasn’t just the battery that was wrong. I don’t know how that could possibly be, if someone would care to explain I’ll try my best to go more into detail but I am really confused.
on 08-07-2019 09:47 AM
@Olympiapeter It is entirely possible because phones are not really built to last 2.5+ years. They certainly can last it but most of the time they won't whether the phone becomes faulty or the hardware is too old to support new software updates ect.. This is why the maximum warranty for any phone is a[pprox 2 years and no more. So the guy at best buys is probably right. You would be better off just recycling the phone and buying a new one. Keep in mind though that this guy is not an expert either. Best buys (i don't think is in Ireland but could be wrong) are you a UK customer? If you are and you want to speak with your support team then FYI this is only for Three Ireland customers and the mods here are not able to help you.