on 14-01-2019 03:36 PM
My contract ends of 02/03/18 and I want to change to another provider. My iPhone SE is locked to Three and I will need the NAC. How soon can I request the NAC when contract is almost up? Will I have to wait until after the contract end date?
on 16-01-2019 06:32 PM
Hey @croctopus another option for you, so you are not without service, is to give your 30 days on Feb 4th and that means your contract will still expire on the 2nd but your service will remain intact. You will automatically be on a rolling contract and you can continue to use the service for another 24/48 hours while you are waiting for the code? The tariff/charges etc will remain the same as what you are paying now and you will be charged pro rata for the line rental for the 2 days. If this is something you'd consider, let me know?
on 14-01-2019 08:56 PM
on 15-01-2019 09:12 AM
Hi Croctopus 👋 You can unlock your phone free of charge when your contract is up. If you were to unlock it now, you'd need to pay the early termination fee as you'd be canceling the contract. If you'd like to PM us your details, I'll take a look and see what I can do for you 😊
on 15-01-2019 11:57 AM
on 15-01-2019 12:21 PM
The phone is locked to the network for the 24 months of the contract as it's still technically property of 3 until the contract has ran it's course. Once you pay the early termination fee/unlock the phone you have bought yourself out of that contract. Of course, you can continue using the service on a rolling contract but you wouldn't be tied down to an exact contract date.
on 15-01-2019 01:26 PM
on 15-01-2019 02:23 PM
@Mac_n_cheese my colleague Keith is correct. Once you sign into a 24-month contract with a phone, you can't unlock the phone until out of contract or by paying the Early Termination Fee. If you were to request to unlock the phone yourself online for example 10 months into the contract, the request will be declined as the phone is bound to contract until that contract expires. Hope this clears it up a bit.
15-01-2019 02:32 PM - edited 15-01-2019 02:33 PM
@Three_Shauna . My opinion is that this is not fair practice and if you thought about it, you'd probably fee l that way too.
on 15-01-2019 02:52 PM