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Re: Outgoing web mail server issue with iPhone 7 plus

3 Community Manager

Hi Mike, our technical team is aware that some customers are experiencing difficulties with this. We are investigating and working towards a resolution. I'll update you here as soon as I have further information. 

Re: Outgoing web mail server issue with iPhone 7 plus

3 Moderator

Hi Mike, we are continuing to work on this. 2 SMTP servers are up and running now but the service is intermittently stopping and then starting on both servers. We don't have a root cause of what is causing this so the investigation is ongoing. I'll update you again once we get more information. Mairéad 

 

 

Re: Outgoing web mail server issue with iPhone 7 plus

Scout
Thanks for the response.
Have there been any further updates in relation to resolving this issue
since last post?

Re: Outgoing web mail server issue with iPhone 7 plus

3 Moderator

The investigation is still ongoing MikeP, engineers are currently in our data centres working on this. As soon as we get another update, we'll keep you posted. Mairéad 

Re: Outgoing web mail server issue with iPhone 7 plus

3 Community Manager

Hi there. There has been progress made regarding the outgoing servers for Eircom emails. Please send a test mail, let me know how it goes 👍

Re: Outgoing web mail server issue with iPhone 7 plus

Scout
Hi this is marked as Solved but the resolution is not clear from the previous messages on this last page. Please would you explain what the resolution is? I have this problem on an iPhone 7 currently. Thanks
Posted From Apple iPhone

Re: Outgoing web mail server issue with iPhone 7 plus

Anonymous

Hi there 👋 Thanks for getting in touch. Can I ask are you using the standard mail app on the iPhone 7 😊 Shane

Re: Outgoing web mail server issue with iPhone 7 plus

Scout

Hi. Any update on whether or not this issue has been resolved?

Re: Outgoing web mail server issue with iPhone 7 plus

Scout
I am also having same issue that is I can’t send emails using Eircom.net email address. Customer Support are clueless & didn’t know what the outgoing mail server was. Please publish the solution to this issue.
Posted From Apple iPhone
Highlighted

Re: Outgoing web mail server issue with iPhone 7 plus

[ Edited ]

I think most are just using the web page to send and receive emails instead of trying to set up the eircom email on the email app. Eircom email issues are common to more than just Three so it probably due to that email being quite old. Also mail.relay.3ireland.ie is the outgoing I think. 

Posted From Generic Android 2.0
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