iPhone

[DJK29]

Is there an issue with Three's email servers?

Upgraded from a 6 plus to a 7 plus only recently and now cannot send emails from the handset. Outgoing server is set to 'mail-relay.3ireland.ie'. No SSL and have tried using ports 25 and 587. Anytime I try to send or reply to a mail, I get 'Connection to outgoing server mail-relay.3ireland failed'.

This is the same setting as was used on the 6 plus.

It's an eircom.net email account.

[DJK29 · Accepted solution]

OK folks, finally got somewhere thanks to @Marlton & @Sheena. By the sounds of the 'fix', it appears that Three must have made changes at their end to cause this issue because the default setting for the APN is 3ireland.ie and not 3internet. Newly upgraded phones as well as 2 year old phones were both experiencing this issue and the users would not have gone in and made the change themselves.

@Anonymous 'Communication is a wonderful thing'. Wonder how quickly you would be on to me if I made a 'subtle' change to my direct debit and money was not sending? Very poor service in my opinion. 4 weeks plus is not an acceptable turn around time for issues like this.

Anyway, iphone users, I am using an iphone 7 plus and here are the settings applicable to the iphone as opposed to @Marltons settings for his handset.

Go Settings/ Mobile Data/ Mobile Data Options/ Mobile Data Network

There are 3 sections - Mobile Data, MMS & Personal Hotspot. YOU ARE ONLY TO CHANGE THE MOBILE DATA SETTING!!!

The current setting for the APN in Mobile Data section is 3ireland.ie. Change this to 3internet

As there is no 'Save' button in this section, simply press the back (<) button.

I had an email in the Outbox which could not be sent and once this change was applied, off it went.

Can I also urge users to keep in mind that the online Mods are trying to assist you. Yes in this case, the service was poor but they were trying. One user yesterday, posted extremely aggressive and disgusting comments towards 3's staff. This is totally unacceptable. They don't deserve that type of abuse and I hope the offender is banned from 3's network henceforth. You wouldn't take that abuse in your own line of work so why should they.

Regards to all with the fix.

[Tony492017]

I'm having the same exact problem only In the last week and I've a iPhone 6 Plus

[Julie_D]

Hi folks, we're aware some customers are having issues with this. Our tech team are working to get this resolved. 

[SusanC]

Is there any update on this - problem for over a week now. iPhone 5 on with eircom.net email. It's a real nuisance.

[Three_Fiona]

Hi Susan, thanks for your patience on this. I can assure you our technology team are working to get this up and running again as quickly as possible. 

[SusanC]

Any further update on this? I can see from other users it's going on for a number of weeks now. I've tried adjusting settings etc. When will this be sorted? I use email pretty much exclusively on phone and this is a huge nuisance

[Three_Karen]

Hi Susan, we still don't have an update on this. It's being looked into at the moment. 

[SusanC]

Not happy 😡

[Three_Karen]

We'll update you through here as soon as we have an update for you. 

[Three_Brogan]

Hi SusanC, we are still looking into this at the minute with our tech team. I'll pop back to you once I've an update.