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No Service since this morning - any ideas?

Navigator

I've had no service since this morning.  I've been out and about and the same problem.  I've taken the SIM in and out.  I've checked my account and there are no payment issues or usage issues.  

 

So what's going on?  And what do I do to get this sorted?

 

Using an iPhone SE and in Dublin near Rathmines (if either might be relevant)


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Re: No Service since this morning - any ideas?

Navigator
Network settings reset resolved the problem. Thanks Aoife!

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Re: No Service since this morning - any ideas?

[ Edited ]
3 Moderator

Hi SMcA 👋 I've checked this out and our tech team are working on a mast in the Rathmines area at the moment. They're working hard to get this back up and running and full service restored as quickly as possible. Aoife

Re: No Service since this morning - any ideas?

Navigator

Thanks Aoife.  

Re: No Service since this morning - any ideas?

3 Moderator

Happy to help, SMcA. If you need anything else, just let me know 👍

Re: No Service since this morning - any ideas?

Navigator
I've just bumped into a friend (in Rathmines) who also with 3 who is having
no service issues at all. Can you check out whether the issue should be
affecting everyone? I was also down as far as Dundrum this morning also
without Service - I would imagine I was definitely into other mast
territory there.

Thanks
Sheena

Re: No Service since this morning - any ideas?

3 Moderator

Hi Sheena 👋 There is a mast being worked on in Rathmines but if another customer in the same area as you is not experiencing this then it may not be impacting service and could point to an issue with your SIM or your phone.  Can you take a look at this checklist on our Community, and let me know if that helps? - http://bit.ly/1UYaaiz Make sure to test your SIM in another phone and another SIM in your phone. Can you also send me a private message with your number, full name, address and date of birth and I'll take a look at your account? 

Re: No Service since this morning - any ideas?

Navigator
Will do. Thanks.

Re: No Service since this morning - any ideas?

3 Moderator

Thanks Sheena, I've just got back to your message 👍

Highlighted

Re: No Service since this morning - any ideas?

Navigator
Network settings reset resolved the problem. Thanks Aoife!
Posted From Apple iPhone
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