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Handset unlock

A week now without phone 3 say the IMEI does not match acc but that’s not true number ported to Vodafone but can’t use three times I’ve submitted requests with different answers not fair need help please

 

Re: Handset unlock

3 Moderator

Hi there 👋 Welcome to the Community and for reaching out to us here. I'm happy to help you but I need a bit more info. When and where did you buy the phone? Have you ever sent it for repair or replacement? Deb

Re: Handset unlock

Maestro

@vijayparmar Did you buy the phone at full price? I know when I did that, I got another SIM with the phone but didn't use it so I had to give a receipt to prove that I bought the phone so they'd unlock it for me. 

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