iPhone

[Liam00]

My 3G and 4G has been so slow my phone is unusable this past 2 months. I have contacted threecare on twitter who have advised each time that someone is working on the mast. This is a daily occurrence and speed tests have shown that the speed is between 0.2 and 1.6 mbps. On a number of occasions the data is so slow that the speed test will not even work.

Also, on most of my calls the phone doesn't even ring,  I get a message 10minutes later to say I missed a call. This is despite have full 3G or 4G bars. I'm beyond frustrated with a network that up until the end of the summer I had no issues with.

[Michael_Mick]

@Liam00 that's not really good enough. How long? The weird part of your post is having full bars but phone doesn't ring. Have you tried a new SIM to see. seems to help sometimes.

[Liam00]

Hi Michael,

I haven’t tried a new sim yet. Do you send one out or will I call into a three store?

[Michael_Mick]

@Liam00 I'm just a community member but you'd get it quicker by going to a store, they're free. Might help. Let me know if it does.

[Liam00]

God sorry I thought you were a rep 😂😂😂

[Michael_Mick]

Haha! No the reps have Three before their names. I'm just helping where I can. If you want to speak with one of the mods you just put @Three_unsername like @Three_Rachel Community is usually community member helping out. You can send them a PM as well .

[ann11]

same here joined three 2 weeks ago . everything ok until 2 days ago .network data might as well not exist. if not on just too slow to download anything

[Three_Susan]

Hi Liam00 👋 Is this happening everywhere you go or just in a particular location? I would also recommend a replacement SIM to rule out any possible fault with it. If you can PM me your number, full name, address and date of birth I can check how old your current SIM is? Susan 

[Three_Susan]

Hi @ann11 👋 Can you also let me know if this is happening everywhere or just in one location? Is your phone from Three or is it an unlocked phone? Susan 

[ann11]

hi ..not sure but was working in home when i 1st joined three data was fine in home . since 3/4 days now no data . checked all inputs on phone all correct . its a sim free phone