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returned phone

Anonymous
I returned a phone last week that I got online and stupidly I binned my case reference number as soon as I got notification from an post that the phone was delivered and signed for as I sent it by registered post. Since there's a 14 day refund limit im worried that I haven't heard anything back from anyone yet and without the case reference number there's not much the people I was talking to can do although they were very nice and tried their best. Has anyone any help or advice.
Cheers
Anthony
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Re: returned phone

Leader

Delighted we could get it sorted for you @Anonymous

 

Thanks for your feedback too Smiley Happy You know where to find us if you need anything Three Smiley Happy

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Re: returned phone

3 Staff

No need to worry here Anthony - once the phone has been received on our end the refund is processed automatically which takes yup to 14 days . Send on your order code by PM though and I'll double check for you.

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Re: returned phone

3 Staff

I've just spotted your username is your number too - can you change this as it shouldn't be posted publicly? Let me know if you need me to do it here Smiley Happy

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Re: returned phone

Anonymous
Thanks Fiona for your help unfortunately I don't have the order number as I deleted the email it was on aswell as everything else regarding the order. I know what was I thinking. As for my username you can change it to Anthonyr73 please. Thanks again for your time and help I'll just have to wait and see if my account is refunded.
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Re: returned phone

No worries I've changed that for you now Smiley Happy Would you have the email with the number in your deleted folder?

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Re: returned phone

Anonymous
Thanks for changing my username Sophie. I'm afraid I deleted the email from that folder aswell, I'll just have to sit tight and wait for the refund.
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Re: returned phone

Hi Anthonyr73,

 

If you pop me a PM with your full name, address and date of birth, I can search for you with those details. I'll check for an update on the refund.

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Re: returned phone

Anonymous
Thanks Brogan for your interest. How do I send a PM I'm only new to the community.
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Re: returned phone

Welcome to the club Anthonyr73 😊

 

There's a black box underneath my previous response to you with the option to Private Message Me 👍

 

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Re: returned phone

Anonymous
I'm using an old mobile phone since I sent my other phone back and I can't find the option to PM. If I send my details to you on the community site would you be able to delete them. I also had to send my sim along with the phone and until the refund is sorted my number has been cancelled so I can only use this phone with wifi.
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