on 31-01-2019 01:51 PM
@Cojomo2 delighted you have the scooter! I've asked around in terms of the bluetooth and apps issue you're facing. @Michael_Mick has a point about the apps - are they compatible with the scooter and is the latest software updated? Maybe give us an example of the apps you're working with and I'll do my best to help.
on 31-01-2019 06:22 PM
Hi, thanks for the replies.
I've tried the official Mi Home app and the Segway-Ninebot app. I have also tried a couple of others - same issue with all of them.
My phone is a Huawei p9 lite and I have also tried with a Huawei p8 lite.
I have also updated to the most recent software on my p9 lite. Each time I connect it auto disconnects after 5-10 seconds. Any pointers appreciated.
on 31-01-2019 09:06 PM
on 31-01-2019 09:15 PM
on 01-02-2019 01:23 PM
on 01-02-2019 01:27 PM
01-02-2019 02:28 PM - edited 01-02-2019 03:03 PM
@Cojomo2 our Devices team have tried on a few phones without any issue but they didn't try with the same phone as you. I've asked for some steps so you can try them. Here they are:
the Huawei device –
Let me know how you get on and we'll take it from there.
on 01-02-2019 06:19 PM