on 14-03-2017 09:22 PM
Just to help us diagnose the problem (if you don't block any texts, we can just eliminate Three from our enquiries, so to speak!).
In case it helps, in my phone (Moto G 3rd gen 2015) I have a text conversation with my daughter (who's in England) that started 6 months ago. Since about Christmas, none of her replies to me have got through (though they appear to send). I can still text her, and she can still ring me from the same mobile she texts from. I get texts from other senders ok.
(I've already checked my phone settings for anywhere I could have unintentionally blocked any texts, and found none).
on 23-03-2017 12:43 PM
I've sent you a PM about this Chrysanth. It sounds like this could be possibly a routing issue that I'd like our tech team to check out further for you. If you can get back to me by PM, I'll raise this with our tech team to investigate this.
on 16-03-2017 09:11 AM
on 16-03-2017 09:59 AM
on 18-03-2017 12:11 PM
on 18-03-2017 12:33 PM
Have you tried using the international prefix for the UK? It's 0044 or +44 and drop the 0 at the beginning of the number.
18-03-2017 05:21 PM - edited 18-03-2017 05:33 PM
Her number in my phone does include the UK international prefix (before the (0)79 network prefix), and I do know what it is. And can still text her via it. What could that have to do with the problem?
If you meant 'Is she using the international prefix for Ireland', yes she is, as she always has, and she's checked multiple times if her phone still has my number right (and can still ring me through that same number). That's why I'm trying to find out if it's a network issue. (I don't think she has any problem texting anyone else).
What's the news on looking into it since I sent the PM with my details?
And doesn't anyone at Three know if Three ever blocks texts from being received?
on 19-03-2017 09:51 AM
on 19-03-2017 10:34 AM
on 20-03-2017 12:54 PM