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Re: Samsung Live Event - TheNextGalaxy

Guide
Just want to bump the post about claiming the 100 euro upgrade credit any ideas guys ?
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Re: Samsung Live Event - TheNextGalaxy

Guide

Issue resolved I called customer service

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Re: Samsung Live Event - TheNextGalaxy

Maestro

Hi @stevo-dtm, glad you got this sorted 👍 If you need help with anything else let me know 😊 

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Re: Samsung Live Event - TheNextGalaxy

Guide

@Julie_D I do need an update on the my three app.

was having issues with it. Getting an error "this portlet encountered an error and could not be displayed" 

i called customer service an they had said it was a know issue. Reason I'm not starting a new thread is because it has only happened since I have the new phone. Any updates on when this will be fixed ?

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Re: Samsung Live Event - TheNextGalaxy

Guide

Also I have tried it with Wifi off wifi on have restarted the phone 

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Re: Samsung Live Event - TheNextGalaxy

Thanks, what phone are you using? I'll check it out. 

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Re: Samsung Live Event - TheNextGalaxy

Guide

@Three_Sophie Samsung Galaxy s7 edge

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Re: Samsung Live Event - TheNextGalaxy

Maestro

Hi @stevo-dtm can you PM me your address and DOB,  I'll get our tech team to take a look into this for you 👍 

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Re: Samsung Live Event - TheNextGalaxy

Guide
It's being looked into at the moment, I called customer service. They said it's a known issue they are having. I will contact you if I don't hear back thanks.
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