on 30-06-2018 12:37 PM
on 02-07-2018 11:16 AM
I also got a text to say I won tickets but I couldn't claim them. I contacted live chat on Friday and rang on Saturday morning as I was worried in case I couldn't claim them by the deadline.
I was told that someone would contact me but I have not heard anything since
on 02-07-2018 11:38 AM
Thanks for getting in touch. Is there any particular reason as to why you couldn't claim them? Did you get an error on the Ticketmaster site?
on 02-07-2018 12:00 PM
When I clicked on the link to view tickets, I was brought to ticketmaster site. Every time I tried to choose the tickets it brought me to the log in. I logged in with my ticketmaster details but it kept giving me an error message saying details were incorrect (details were correct) I even tried to register again using a different email address but kept getting the same error
on 02-07-2018 12:10 PM
I didn't even get as far as putting in the code. I contacted live chat twice on Friday and they sent me the link again which was the same so I rang on Friday and again on Saturday. I was told that they had to fill in a form for someone to contact me
on 02-07-2018 05:48 PM
on 02-07-2018 06:28 PM
Hi there 👋 Very sorry to hear that, this isn't the kind of experience we like for our customers. Could you send me a PM with your number and details? I'd like to look into this for you 👍