on 27-05-2016 01:35 AM
on 27-05-2016 09:50 AM
on 27-05-2016 10:11 AM
It sounds like this is a localised issue Alan and these are usually outside of our control in terms of the fix time. If you can PM your account details I can see if there;s any recent updates on this.
I've contacted 3 Hong Kong as well and they shift the blame back to 3 Ireland, it really is frustrating.
Can you supply a case number as comreg require one to deal with the issue.
on 27-05-2016 10:48 AM
I've deleted your details from here Alan as they were posted on a public forum. For any case you raise with Comreg it's just your mobile number that you'd require as a reference. I see we've looked into this for you before here Alan and our tech team have confirmed that the network in Hong Kong is fine for roaming except for one specific area and this matter is a local issue. There may be structures in that region which are blocking signal and due to the nature of Telecommunications we cannot 100% guarantee coverage indoors or in all outdoor urban and rural areas based on different surroundings.
on 27-05-2016 11:23 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
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We apologise for any inconvenience caused and thank you for your understanding.