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Credit Balance due to me

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I’ve moved & I have a credit balance on my 3 a/c that hasn’t transferred to my new provider. How do I go about getting that sorted ? Many thanks
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Re: Credit Balance due to me

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@Clancy you'll never get your credit transferred for changing networks. That has never happened and will never happen. 20 credit on 3 is not equal to 20 credit on vodafone, they don't have an agreement in place to move money, that would result in them losing money and it was your choice to leave before you used the credit.

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