Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply
Highlighted
Accepted Solution

€30 credit prepay

Scout
I thought when you topped up by €30 credit you got free calls & texts and unlimited data. I topped up on the 14th of August & my credit has run out and I can't make calls and it says my texts and data is going to run out on the 28th of August???
0

Chosen Solution
Highlighted

Re: €30 credit prepay

3 Community Manager

Hi there 👋 welcome to the community and thanks for reaching out to us here. Are you thinking of our 3 Simo Only plan? This is a Bill pay account on a 30-day rolling contract. Our current Prepay option is €20 top-up that gives you All You Can Eat data, unlimited text to Irish numbers and unlimited calls to 3. All other networks will come out of the credit. If you want me to look at your number, you can send me a PM and I'll check it out 👍 Deb

View solution in original post

0

All Replies To This Topic
Highlighted

Re: €30 credit prepay

3 Community Manager

Hi there 👋 welcome to the community and thanks for reaching out to us here. Are you thinking of our 3 Simo Only plan? This is a Bill pay account on a 30-day rolling contract. Our current Prepay option is €20 top-up that gives you All You Can Eat data, unlimited text to Irish numbers and unlimited calls to 3. All other networks will come out of the credit. If you want me to look at your number, you can send me a PM and I'll check it out 👍 Deb

0
Highlighted

Re: €30 credit prepay

Scout
How do I change to this option?
0
Highlighted

Re: €30 credit prepay

3 Community Manager

To change to the 3 Sim Only plan, you'd need to get a new SIM card in any of our stores or even online 👍 Because it's essentially a Bill Pay account, you'll need proof of address, valid ID and your bank details to set one up.

0
Highlighted

Re: €30 credit prepay

Scout

I am having the same problem. I just moved from billpay to prepay and my credit has gone from €20 to €2.50 in less than two weeks. Can you tell me where the credit has gone? Your live chat is never available and the My Three log in service has been down over a week.

Shauna

0
Highlighted

Re: €30 credit prepay

Leader

Hi Shauna!

 

Oh no, I'm sorry to hear this! Absolutely, I'll check this out for you. For this, I'll just need a bit more info.

 

Can you PM me your number, surname, address and DOB?

 

Thanks,

Lisa

0
Announcements

Three – Covid-19

Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie

Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.

Top Discussions