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3 plus app not working

Lookout
I can't log into my 3plus app. I can log into it on my desktop no problem but I'm having an issue with the app. When I try to log in a note comes up saying I cannot log in as I'm offline and to go online and try again later. Is anyone else having this problem or does anyone know how to solve it?
Posted From Huawei G7-L01

Re: 3 plus app not working

3 Moderator

Hi Ar14 👋 Have you tried uninstalling the app and reinstalling again? Can you also clear your cache/cookies and try to log in again? 

Re: 3 plus app not working

Lookout
I've uninstalled, reinstalled, cleared my cache and it still doesn't work. I contacted a 3 support agent and they helped me get access to my 3plus via the webpage but not the app
Posted From Huawei G7-L01

Re: 3 plus app not working

[ Edited ]
3 Moderator

Hi Ar14 👋 Can I ask when your logging in from the app are you getting any error messages? 😊 Shane

Re: 3 plus app not working

Lookout
I am, when I try to log in I get an error message that the action cannot be completed while I am offline. However there are no issues with my internet connection
Posted From Huawei G7-L01

Re: 3 plus app not working

3 Moderator

Thanks for this info Ar14! if it's okay with you, I'll need to pass this on to our tech team to investigate. If you're happy for me to do this, can you send me a PM with your number, name, address, DOB and, if possible, a screenshot of the offline error you're getting?

 

 

Re: 3 plus app not working

Lookout
I Lisa, I have sent you a pm.
Thank you in advance
Posted From Huawei G7-L01

Re: 3 plus app not working

3 Community Manager

I've just got back to it there @Ar14 😊 Conor

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