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[Anonymous]

Hi three. There is a report coming from T-Mobile in Poland that the new windows phone OS is being released over the air (OTA) as we speak. Swisstech also have said they are releasing it on January 19th. I have looked in your facebook and forums and nothing is being mentioned about it.

Thank you
Éire

[billbond4]

Is there Three specific firmware on your phone?

[billbond4]

Have you tried to manually get the update, as mentioned here by going to gettings?

http://www.phonesreview.co.uk/2016/01/14/lumia-640-windows-10-mobile-update-finally-starts-rolling/

How about plugging phone into a pc and see if that picks up the update sooner?

[Anonymous]

I have tried over the air OTA and the windows recovery tool on the pc only puts windows phone 8.1 update 2 (which is currently in my phone) no I don't have three specific firmware but I am connected to the three network and I have three push notifications on so it is network dependent. I also don't want to install the insider preview version as its buggy and unfinished. Just looking for an answer from three on this issue.

[Three_Sophie]

Hi there, what make and model is your phone? I can check this out for you.

[Anonymous]

Its Microsoft Lumia 640 XL. Thanks Éire

[Three_Sophie]

I'll check this out for you and post back as soon as I have an update

[Anonymous]

Ok its rumoured to be coming on Tuesday next but id like to know the exact date as you would know better as your my phone carrier and surely you have a relationship with Microsoft in so far as firmware / OS releases and patches to fix errors and such. Thanks Sophie very much.
Éire

[Three_Sophie]

No worries I'll be in touch as soon as I know more

[Three_Bob]

Hi @Anonymous,

Just received info back on this from the devices team. They say they haven't an exact date for the launch but that Microsoft are hoping to have an update on this in the next few weeks. Be sure to pop back to me here if you need anything else.

Thanks,

Bob