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[SeanieP]

Hello there, my daughter went on holidays to Corfu yesterday, but has not been able to send or receive text messages since she arrived. Her friend is having the same problem. Her carrier is set to automatic and the phone is connecting to COSMOTE. Any ideas how to sort this?

[Three_Bob · Accepted solution]

Can she send on a screenshot of the options that pop up when she manually selects the network on the phone?

[billbond4]

Can she make calls?
Try restarting her phone

[Three_Bob]

Hi @SeanieP, What type of phone is she using? Can she manually select the network on it?

[SeanieP]

Hello there, and thank you for your response. She has an iPhone 6. I guess she has the capability to turn off the auto select of network. I'll get her to try that. Is there a preferred network to choose for Corfu/Greece?
Thanks again

[SeanieP]

She has tried restarting the phone and it didn't resolve the issue

[Three_Bob · Accepted solution]

Can she send on a screenshot of the options that pop up when she manually selects the network on the phone?

[SeanieP]

[Three_Rachel]

Thanks for that SeanieP your daughter should be selecting Wind which I can see is selected there. Is she still unable to send/receive texts? Is your daughter on Prepay or Bill Pay with us? Are her calls and data working okay? Rach

[SeanieP]

Hello Rachael,

Many thanks for your email. Yes since she turned off the automatic network
and selected Wind GR it seems to be working well now. Thanks a million for
all the assistance and suggestions.

SeanieP

[SeanieP]

Hello Rachael,

Many thanks for your email. Yes since she turned off the automatic network
and selected Wind GR it seems to be working well now. Thanks a million for
all the assistance and suggestions.

SeanieP