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General website access

New Member

Hi guys,


I am currently trying to login to the website to browse phones and potentially upgrade my existing phone. Unfortunately whenever I login to the website and try access any area other than the home page it gives me a "Sorry, there was an internal error - 500". I can't seem to go into My3 at all or view any part of the website I'd like to access.


Is there anything I can do about this or what's the problem?





Re: General website access


Hi Killian, what type of phone are you using? Can you try this in a different browser and let me know if this works for you? 


Three – Covid-19

Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and

Remember, self-serve options such as, My3 App & Web, 1913 & SMS Codes are also available to you.