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Charged for data usage on upgrade phone (bill pay)

Navigator
I upgraded my phone yesterday. And was charged 19.08 euro for apparently being 27mb over the limit an hour later . However my data usage in total between the new and old phone is under 5GB. I have the unlimited flexi max plan. I have never gone over the limit of fair usage and this does not seem to be the case this time. I think this is a mistake due to the upgrade process. I pay for a premium bill the last 2 years and I'm being charged for data that should be covered under my plan. Any help would be appreciated.

Many thanks in advance,

Ronan Lee
Posted From Generic Android 2.0

Re: Charged for data usage on upgrade phone (bill pay)

Hi Ronan 👋 I can look into this for you. 👋 Can you PM me your number, address and date of birth so I can access your account? Martin. 

Re: Charged for data usage on upgrade phone (bill pay)

[ Edited ]
Navigator

Removing personal info**

Posted From Samsung SM-G930F
Highlighted

Re: Charged for data usage on upgrade phone (bill pay)

Maestro

Hi Ronan, I've removed your info from the public thread. Can you pop me this in a PM?

Re: Charged for data usage on upgrade phone (bill pay)

Navigator
How do you pm on this
Posted From Samsung SM-G930F

Re: Charged for data usage on upgrade phone (bill pay)

Navigator
Found it. Will pm now
Posted From Samsung SM-G930F

Re: Charged for data usage on upgrade phone (bill pay)

Or has this not shown up on a bill yet? 

Re: Charged for data usage on upgrade phone (bill pay)

Navigator
From 3 alerts on Tuesday 16th may at 05.44 "You have spent EURO 19.08 on Internet Services since 01/05/2017". It also viewable on my bill to come online which will be paid at the end of the month
Posted From Samsung SM-G930F
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