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Broadband Unlimited?

Scout

The new broadband deal is fantastic the only change that should be made is in the advertising. Its advertised as unlimited but it isn't because you get 750gb data. I know their is the fair usage policy but that in itself is a limit so why use the word unlimited instead of something like Huge Data. Yes its in the small print that its 750gb but if you were expecting Unlimited Data why would you look through the small print for a limit. 

 

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Re: Broadband Unlimited?

Hi @nimoyhax, Thanks so much for that feedback. I'll certainly pass this info on to the relevant team. Let me know if you need anything else. Otherwise, have a lovely weekend. Ashlee

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Re: Broadband Unlimited?

Scout

A great development from Three to offer this product but yet again their treatment of existing customers is very disappointing.

 

I currently have 3 accounts with Three (~160 euro per month) but when i called to change from my existing broadband product (250gb priced at 70euro per month) they refused to offer the new product to me. Companies like Three put so much effort in to attracting new customers but in my experience very little effort into existing customer retention. 

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Re: Broadband Unlimited?

Maestro

Hi jmooney,

 

As per our terms and conditions you can switch your price plan 3 months before the end of your contract date. Once you reach this we can change the plan for you 👍

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Re: Broadband Unlimited?

Lookout
I think it really shows how much you value your current existing customers by excluding us from the new offer... if you can offer it to new customers then why not to everyone??
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Re: Broadband Unlimited?

Maestro

Hi @Trina01, I have gotten back to your other post about this so I will continue to help you there.

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