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trying to register my3 - said my phone number is not recognised

Anonymous

as above. I am sure my phone number is brought from 3...i even topped it up 2 days ago in their shop!

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Re: trying to register my3 - said my phone number is not recognised

Legend
Different systems run in Three, try again in a few days and see if it works. If not post back here

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Re: trying to register my3 - said my phone number is not recognised

Hi Gordon, have you tried re registering your number? Can you try this and let me know if it works? 

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Re: trying to register my3 - said my phone number is not recognised

Anonymous

Hello @Anonymous

 

I notice with my3 sometimes it claims the number is registered and what you need to do is click forgotten password. This will send out a new password and all you have to do is login!  Try that also

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Re: trying to register my3 - said my phone number is not recognised

Anonymous
"We're sorry but this number is not recognised. Thinking of joining Three? Click here"

nothing working so far -- i am pretty sure typed the correct mobile number with a 0 in front
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Re: trying to register my3 - said my phone number is not recognised

Anonymous
Hi

Thanks for clarifying that. Looks like it's an issue with the number on the systems so for online. A mod here can try to assist you. Have you spoken with tech support yet?
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Re: trying to register my3 - said my phone number is not recognised

Maestro

Hi gordon, can you pop us a PM with your number, name, address and DOB, I'll check this out. 

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Re: trying to register my3 - said my phone number is not rec

Scout
Same problem here. New number from three not recognised so can't register for my 3
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Re: trying to register my3 - said my phone number is not rec

3 Community Manager

@Chris2020 Hi there, can you describe what steps you are using to register for My3? Is it the app or website? Have you ever used your email for My3 before? 

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Re: trying to register my3 - said my phone number is not rec

Scout

Just checking if anyone has any feedback or comments they'd like to give us for issues logging into My3?

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