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trade?

Pathfinder

Is there any way i can do a trade with my phone for another one ? 

 

My phone just keeps disconnecting from the internet every ten minutes for the last month , not just on xbox but also on my laptop. 

 

Another question i have is if i buy the unlimited broadband and i still cant play xbox online am i going to be stuck on an 18 month contract even if I cant play online?. 

 

Any feedback would be great on either question.

 

this phones driving me insane.

 

 


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Re: trade?

3 Moderator

Hi @GaryLennon91

 

It isn't possible to trade your phone but it does sound like it might need a repair. If it's within warranty, any manufacturer faults are covered for this so you can bring the phone to the store  to send it to our repair centre. 

 

If you order broadband online, you have a 14 day change of mind period under the distance selling regulations so you can send it back if you're not happy with the modem or plan for whatever reason.

 

Hope this helps!

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Re: trade?

Pathfinder

(my phone is the 3prism phone , i bought it in june.)

Highlighted

Re: trade?

3 Moderator

Hi @GaryLennon91

 

It isn't possible to trade your phone but it does sound like it might need a repair. If it's within warranty, any manufacturer faults are covered for this so you can bring the phone to the store  to send it to our repair centre. 

 

If you order broadband online, you have a 14 day change of mind period under the distance selling regulations so you can send it back if you're not happy with the modem or plan for whatever reason.

 

Hope this helps!

Re: trade?

Pathfinder
Hey thanks for the information. I think I'll try out the broadband and see how it goes for the 2 weeks. Thanks
Posted From Alcatel 5044Y

Re: trade?

3 Moderator

You're very welcome @GaryLennon91 Have a great weekend! 

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