on 24-12-2018 10:19 AM
Let's check out these charges for you here. As Mac_n_cheese and billbond4 suggested, often when credit is used, it tends to be due to data usage in situations where the plan has expired.
If you send me a PM with your number, name, address and date of birth, I'll be happy to take a look?
on 01-01-2019 06:44 PM
on 02-01-2019 08:36 AM
@Jgrey77 they are usage reports so unless you used the 20 I'm guessing it won't show it. But..if its the same as Liz then it sounds like your credit expired after 180 days of no use.
on 02-01-2019 08:37 AM
@Lis each credit though has an expiry date and if you make a chargeable call it'll use the credit thats there the longest only until thats used up then moves onto the next one. It's the same with my number.
on 03-01-2019 01:27 PM
Hi All 👋 @Mac_n_cheese is correct (thanks Mac!) unless the €20 was actually used on calls/texts etc then it will not show on the usage report and any unused credit does expire after 180 days. So for example, if you top up every month from month 1 to 8 by €20 and you don't make a chargeable calls/text for 7 months, you will use the oldest credit. There still may be a top-up in the meantime that's untouched and is 6 months old so this will expire. @Lis if you want to send me a PM with your details, I can check out the dates and usage and confirm this for you? Susan