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three.co.uk not working (already contacted UK support)

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Hello,

I'm having a problem opening UK website for a few days now. It just doesn't load anything and than after a few minutes it says connection timed out and the site can't be reached. However, when I go to three.com I don't have any problems with websites for other countries, like three.ie, etc...

I've contacted UK customer support and they say all their web sites are working correctly and are running with no problems so I suppose it's something to do with my network. Maybe adult filter is turned on for this site or something? UK support suggested to change proxy settings and to remove any security like firewall but it's still not working.
 
Thank you.
Regards,
Bojan

Re: three.co.uk not working (already contacted UK support)

Hi Bojan 👋 Are you having trouble loading just the Three UK website? Can you clear your cache and cookies and try loading the page again please? If this doesn't help, can you try this in another browser and let me know how you get on? Aoife

Re: three.co.uk not working (already contacted UK support)

Legend
Btw this is a three ireland forum, there is no real links to its uk counterpart

Re: three.co.uk not working (already contacted UK support)

Navigator
Hi Aoife,

Yes, I have problem loading just Three UK website.
I tried to clean cache and cookies and I tried to open the website with
Firefox, Safari and Google Chrome.

Re: three.co.uk not working (already contacted UK support)

Navigator
I know it's Three Ireland forum but I already contacted Three UK customer
support.
As they said everything is working from their side I am assuming it has
something to do with my Ireland account, like I said,
maybe their website is somehow included in my adult filter content or
something.

Re: three.co.uk not working (already contacted UK support)

Have you tried loading it on both a phone and a computer? Can you send me a screenshot of the error message you're getting, including the web address please? 

Re: three.co.uk not working (already contacted UK support)

Navigator

Yes, I tried both phone and computer.

Here is the screenshot:Screen Shot 2018-03-28 at 10.58.53.png

Re: three.co.uk not working (already contacted UK support)

Can you send me a private message with your number, full name, address and date of birth please Bojan? I'll get our tech team to look into this for you 👍

Re: three.co.uk not working (already contacted UK support)

Navigator

Is there any update on this has i have never been able to view www.three.co.uk get the same error and just times out.

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