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pending transaction for credit that wasn't used

Lookout

Hi there,

I paid €25 for prepay broadband credit and that transaction is pending on my bank account. I do not need that credit now as I changed to a bill pay account on that same day, so I'm wondering if its possible to cancel as I will not be using it (and have not already used it)?

Thank you,

Caroline

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Re: pending transaction for credit that wasn't used

Hi Caroline 👋 When did you buy the €25 credit? If this is still pending it's likely that the top up has failed so this will automatically be refunded to your bank account within 5 working days 😊 Aoife

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Re: pending transaction for credit that wasn't used

Lookout
Hi Aoife,
I bought it on 13/06, but this morning the transaction has gone through.
Is it at all possible to cancel/refund this transaction as I changed to a
bill pay account on that same day, so I will not be using it (and have not
already used it)?
Thanks and Regards,
Caroline
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Re: pending transaction for credit that wasn't used

Credit is non-refundable and non-transferable unfortunately, Caroline. You could use the credit on your Prepay account in the case that you use up your allowance on your Bill Pay account so you'll have a back up option 😊 

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