on 19-06-2018 08:34 PM
in the last 3 weeks I completely stop receiving sms from abroad outside of Ireland. I have the confirmation from the people they did send me the messages but I stopped receiving them.
I call the famous technical team and they closed the issue that I HAVE TO INVESTIGATE THE FOREIGN NETWORK...so suddenly I should be calling to Czech republic to dont know who and ask them why the message did not reach Three network. Terrible customer service, but the issue is - I was receiving those messages but something happended and dont know what...
Does anyone had the same issue and know how to solve it? Maybe its on my phone but really would like to have some advises, it would be really appreciated
on 20-06-2018 09:44 AM
@ilakonir Thanks for getting in touch with us here and welcome to the 3Community
Okay so in order for me to really look at what may have changed I'll need the following info
1. The numbers you were receiving texts from and the numbers you are now unable to receive texts from (I understand them to be the same)
2. The dates and times you received successfully and the dates and times you didn't receive the texts. (For the latter you will need to contact your friends in Czech)#
3. Your own number, address and date of birth.
This info needs to be sent by private message so you can click on "send me a PM" in my signature, under my reply.
When I have this info I can open the investigation. It's worth noting as well that this could be a routing issue on our side but it could also be a routing issue on the other network's side as well. The investigation will determine which it is. You won't be able to investigate it with the network in Czech, but the people that are trying to send you texts can do the same as you here, on their side.
on 20-06-2018 09:53 AM
when i click on send me a PM i have a blank page and Im not able to enter any message. Cn you please help.
on 20-06-2018 10:08 AM
on 16-08-2018 08:27 AM
on 16-08-2018 08:31 AM