on 18-04-2019 11:29 AM
I switched from Vodafone a few months back and I've been having some trouble with iMessage on an iPhone since. Basiclly I get the iMessage but then randomly I get the message as a normal text message after. I've tried Apples troubleshooting (turn iMessage and Facetime off-on, reset network settings etc) but it keeps happening me.
I didn't have an issue on Vodafone and generally speaking my coverage with 3 is fine, could it be looked into? Many thanks.
on 18-04-2019 04:10 PM
@xithus Are you sure the person sending it isn't sending it as a normal text? If your coverage is fine and it's something you're receiving then the issue might be on the other side.
on 18-04-2019 05:56 PM
on 19-04-2019 07:34 PM
on 21-04-2019 08:30 AM
on 23-04-2019 02:51 PM
@xithus, iMessage is an Apple product, we provide the data connection. I'm wondering if you have updated your "contact" number in your settings. You'd have had a temporary 083 number when you ported over.
on 23-04-2019 06:50 PM
on 24-04-2019 11:08 AM - last edited on 24-04-2019 11:21 AM by Three_Rachel
To be honest, I haven't really heard of it before apart from if the number isn't updated in the settings after a port in. iMessage is a phone feature and requires data connection to work on both sides i.e. to send and receive. Have you tried your SIM in a different iPhone as it might help rule out a phone problem if the same thing happens?
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