on 05-02-2019 09:06 PM
Hi
I'm trying to sort out an issue with my credit disappearing but from some reason my date of birth is not correct on threes system as I cant verify it. I moved from billpay to prepay a while back, and I just checked online, and even my address was incorrect, which i could change and have done so
So to check what eating my credit , (topped up 3 times since jan 1st), I need to verify my DOB, which I cant as its not correct on your system
Help please
Thanks
on 05-02-2019 09:52 PM
on 06-02-2019 08:29 AM
nope, think it may be call related but want to make sure before I change package !
on 06-02-2019 10:49 AM
Any mods around to respond to original query please ?
on 06-02-2019 11:15 AM
@volvoboy I'm happy to help you with this. Because it will involve your personal details, can you PM me your number, full name and address to start with?
on 06-02-2019 11:23 AM
on 06-02-2019 11:27 AM
@volvoboy I'm delighted to hear that 😊
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