Prepay

[volvoboy]

Hi

I'm trying to sort out an issue with my credit disappearing but from some reason my date of birth is not correct on threes system as I cant verify it.  I moved from billpay to prepay a while back, and I just checked online, and even my address was incorrect, which i could change and have done so

So to check what eating my credit   , (topped up 3 times since jan 1st), I need to verify my DOB, which I cant as its not correct on your system

Help please

Thanks

[Mac_n_cheese]

Did you by any chance get a text from 57030 or similar? It's possible that this credit draining is premium texts.

[volvoboy]

nope, think it may be call related but want to make sure before I change package !

[volvoboy]

Any mods around to respond to original query please ?

[Three_Deborah1]

@volvoboy I'm happy to help you with this. Because it will involve your personal details, can you PM me your number, full name and address to start with?  

[volvoboy]

you can close this ..I sorted it

[Three_Deborah1]

@volvoboy I'm delighted to hear that 😊