Prepay

[mary123]

In Germany yesterday I could not send a text to a German mobile I have sent to many times.  Thought it was a roaming issue but cannot text to it today in Ireland either.   When I try to use it I get message: "Invalid recipient.  Unable to add this recipient.  The recipient's number is not valid."

+49 is in the number -- it's one of my Favorites.  I have texted to it before when in Ireland and when another country.  What's up?

[billbond4]

What country are you in now?

If your in Germany, try to send it by removing the +49 and adding the 0 prefix.

[mary123]

Currently back in Ireland. Still doesn’t work. Worked fine two weeks ago when I was here in Ireland. BTW, worked fine on my husband’s Vodaphone mobile in Germany and in Ireland. Thanks for the thought.

[billbond4]

There could be a fault between three and the network your sending to, best to get onto the mods here.

What German network is the person your sending a text to on?

[mary123]

not sure. probably vodaphone or O2. So maybe I should just wait a few days and see if anything changes?

[billbond4]

your probably a small number of people texting from Three Ireland to that German network.

Its best to follow up with mods here to get the issue resolved.

Try to ask the owner what network their on to move along the issue.

[Three_Karen]

Hi @mary123, can you make sure that your message centre number is set to: +353838008000. Are you able to text Irish numbers. Is the number your texting a German number, Is this only happening with one number?

[mary123]

Wow - that’s a setting I didn’t even know existed. It turned out to be set to a different number (+353830000800). I changed it to the one you suggested. Unfortunately, I still get the same error message when I select any of several German (+49) numbers to text. It seems to work normally with Irish and US numbers. Until this week it worked fine with the German ones also.

[Three_Bob]

Can you try your SIM in another phone to see if you can send it there @mary123? 

[mary123]

I’ll give that a try. Looks like the consensus is that there’s no reason why this problem should have suddenly begun.