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Webtext sending me to customer care


Hi there,

trying to access webtext it tells me to contact customer care.  "here is some problem with Your Account, Please contact Customer Care" How do I get back in?


Re: Webtext sending me to customer care


Hi @hkneissl, can you send on your details in PM and a screenshot of the error message you're getting please?


Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.