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Re: Used all my credit even though I have free internet?

Maestro
@Ciaranmc that's not this issueif it just happened. This was sorted already last week so if your account was drained and you got texts close to when you topped up then you used your credit on data when plan expired and those texts always come after
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Used all my credit even though I have free internet?

Maestro
@ciarand it won't be because it applied as credit so it wasn't taken and not given to you, in that case you'd need a refund but it applied to your credit
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Used all my credit even though I have free internet?

Lookout
It happened as a result of 3's mistake and it means i don't get the benefit of getting one month's free data.
I would have expected the refund to happen as part of the correction.
Not a good service!!

Also, it's unclear if your responses are official 3 responses
Posted From Generic Android 2.0

Re: Used all my credit even though I have free internet?

[ Edited ]
Maestro

@ciarand If it's the issue then you should have gotten it back as everyone did, including me. No I'm not 3 I'm just a member like you but I've been a customer for years so been through it all. If it happened last Thursday and is part of the issue then send a pm but the fact that you didn't get a refund indicates it wasn't part of the issue. One way to find out...pm the mods like @Three_Deborah1 .

I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0
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