on 08-08-2019 10:43 AM
The update is that they are aware it's happening and are working to resolve @Sonia3 Have you a landline or another mobile handy (friend or family) If so you can check your voicemail from that phone by entering the number 5 after your prefix and before the rest of your number so if you're 0831234567 you dial 083 5 1234567 Pin if asked is usually 0000 unless you changed it.
on 08-08-2019 11:53 AM
And all customers reading this thread that have been affected.
The issue was caused by an error during an IT system upgrade resulting in some customers receiving an SMS from Three on 07/08/2019 with details about data and/or roaming charges applied to their account. Please note that if these charges were incorrectly applied, for Prepay customers, these will be refunded by 9pm 08/08/2019 and for bill pay customers, these will be corrected in your next bill. Rest assured we will identify all affected customers and we apologise for any inconvenience caused.
on 08-08-2019 12:29 PM
08-08-2019 01:09 PM - edited 08-08-2019 01:10 PM
@Athena @S-M-C have you read the update thing fully from Rachel? If you were affected by this then Three will refund you by 9 tonight (prepay) If you are bill pay then the charge that was not correct will be removed by the time your bill is due. I think this needs to be explained more so I'll try it here. bill pay customer was charged 60 euro and the next bill which is actually for last month will be normal but that 60 charge will be due to land on the future bill, so before it gets a chance to land on that bill, it will be removed. In other words, everything will be corrected.
08-08-2019 04:03 PM - edited 08-08-2019 04:30 PM
on 13-08-2019 09:59 PM
on 14-08-2019 09:12 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.