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Unauthorised charge for text messages from 57030

Lookout

Hi,

 

I've recently been charged for receiving text messages from the number 57030.

 

I did not sign up for this service yet all of my credit has been drained.

 

Can you please advise how to proceed. I have texted STOP to the number and received a text from "FreeMsg" advising that "A block has been placed on your mobile number to prevent premium rate charges in the future".

 

Can you please advise how I can locate an activity report for how much these unwanted texts have cost?

 

Thanks,

 

Daire 

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Re: Unauthorised charge for text messages from 57030

Maestro
Message STOP back to the number, to unsubscribe. I got caught too it was a pop up add from an app I used. ComReg have details for the company so you can dispute it.
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Unauthorised charge for text messages from 57030

Lookout

Thanks Mac_n_cheese, any idea how I would actually check how much the texts cost on prepay? Can't find an activity log anywhere

Re: Unauthorised charge for text messages from 57030

Maestro
That's no problem. You can ask the mods for a breakdown of what you've been charged. I think it's like 2 euro a text. The mods have Three before their names and a link to send a pm in their signatures.
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Unauthorised charge for text messages from 57030

Lookout
Thanks. Any idea how you get a moderator to comment on these posts? (was expecting a three representative to comment)
Posted From Apple iPhone

Re: Unauthorised charge for text messages from 57030

3 Moderator

Hi @dl0910 👋 Premium text rate charges can range from €1.65 to €2.50 depending on what company has sent them. as Mac_n_cheese said, you can text STOP to the number to unsubscribe from the service. If you send me a DM with your number, full name, address and date of birth, I can check the breakdown for you? Susan 

Re: Unauthorised charge for text messages from 57030

Maestro
You can ask them directly because it's a forum other members will try to help but sending them a.PM would get you a reply directly from them or you can put @ before their names. I see one already gave you the charges. @Three_Susan I'm pretty sure he said he's bill pay though so you cant look at bills.
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Generic Android 2.0

Re: Unauthorised charge for text messages from 57030

Scout

Hi I've just noticed my last 2 bills were a lot more than expected and on inspection the same thing has happened to me... I've identified the cost to be 36.54 since December 2018.  how would I go about getting this money back as I did not sign up to this and these texts didn't come through to my phone for me to see them.. my phone has a virus on it since around this time which I presume is connected.  I've text stop to the number but would like to get this money back.  how would I go about that please?

 

Many thanks

Linda

Re: Unauthorised charge for text messages from 57030

Maestro
Comreg website you can dispute them and they can advise you what to do.
I am not a Three employee. I'm just a little helper Smiley Happy
Posted From Samsung SM-N960F
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