on 27-11-2018 07:02 AM
Hi, every time I try and purchase a phone as existing customer, I just get a sorry this down please try again later, is this something which can be fixed before the sale ends.
on 27-11-2018 09:35 AM
Can you upgrade on prepay? I have always just bought the phone straight out. Are you logged in on the website?
on 27-11-2018 09:49 AM
Thanks a mill for your support here @Mac_n_cheese Due to the error that JamesMac is seeing on our site, we may need to check this out at our end to make sure all is okay.
@JamesMac can you send me a PM with your name, address, date of birth, the phone you wish to upgrade to and a screenshot of the error you're getting? We'll investigate and make sure you don't miss out on our Black Fri deals 😊
on 27-11-2018 10:24 PM
Thanks for the response, it seems to be an issue with ordering through my iPad, I managed to place an order through my Laptop. Maybe it's mobile site specific, may be the iOS version on my iPad.