Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Unable to upgrade

Scout

Hi, every time I try and purchase a phone as existing customer, I just get a sorry this down please try again later, is this something which can be fixed before the sale ends.

 

regards 

James

0
Highlighted

Re: Unable to upgrade

Can you upgrade on prepay? I have always just bought the phone straight out. Are you logged in on the website?

I am not a Three employee. I'm just a little helper Smiley Happy
0
Highlighted

Re: Unable to upgrade

Leader

Thanks a mill for your support here @Mac_n_cheese Smiley Happy Due to the error that JamesMac is seeing on our site, we may need to check this out at our end to make sure all is okay.

 

 

@JamesMac can you send me a PM with your name, address, date of birth, the phone you wish to upgrade to and a screenshot of the error you're getting? We'll investigate and make sure you don't miss out on our Black Fri deals 😊

 

Cheers!

 

0
Highlighted

Re: Unable to upgrade

Scout

Hi Lisa,

 

Thanks for the response, it seems to be an issue with ordering through my iPad, I managed to place an order through my Laptop. Maybe it's mobile site specific, may be the iOS version on my iPad.

 

regards 

James

1
Announcements

Three – Covid-19

In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.

Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores

Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.

For more tips & information, please click here.

We apologise for any inconvenience caused and thank you for your understanding.