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Unable to upgrade

Scout

Hi, every time I try and purchase a phone as existing customer, I just get a sorry this down please try again later, is this something which can be fixed before the sale ends.

 

regards 

James

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Re: Unable to upgrade

Can you upgrade on prepay? I have always just bought the phone straight out. Are you logged in on the website?

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Unable to upgrade

Leader

Thanks a mill for your support here @Mac_n_cheese Smiley Happy Due to the error that JamesMac is seeing on our site, we may need to check this out at our end to make sure all is okay.

 

 

@JamesMac can you send me a PM with your name, address, date of birth, the phone you wish to upgrade to and a screenshot of the error you're getting? We'll investigate and make sure you don't miss out on our Black Fri deals 😊

 

Cheers!

 

Re: Unable to upgrade

Scout

Hi Lisa,

 

Thanks for the response, it seems to be an issue with ordering through my iPad, I managed to place an order through my Laptop. Maybe it's mobile site specific, may be the iOS version on my iPad.

 

regards 

James

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