Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply

Trying to replace my old sim

Scout

I recently returned from the US and I hadn't used my sim card since August 2016. I went in to get a replacement for my iPhone and the service representative helped me out but my phone is still not connected. I received an email today saying ''Unfortunately we are unable to process your SIM Activation request as the information you provided us with does not match what we have on our system.'' My reference number provided was 04219710

 

Thanks

Re: Trying to replace my old sim

Hi Jason, can you send me your number, address and date of birth in private message please so I can verify your account. Karen 

Announcements

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>