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Topup

Scout
Hey,

I topped up my account by 20 euro on the 22nd and got the text saying that it was confirmed.
But just there, my 3g stopped working and now I'm informed that I've run out of credit despite having all you can eat data in the plan?
Can you's help me with this, please.

Thanks
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Re: Topup

3 Moderator

Hi @Jaskins and welcome to 3Community! Can you send a private message with your mobile number, name, address and date of birth please? I'll certainly check this out for you 👍

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Re: Topup

Scout
It's actually somehow fixed itself now, thanks Smiley Very Happy
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Re: Topup

Anonymous

Glad to hear Jaskins!

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Re: Topup

Scout
I topped up my mates mobile phone from 365 banking but no credit went through maybe I hit a wrong number can this be fixed?
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Re: Topup

3 Moderator

Hi @Stepf46 Do you have a pending transaction or a completed transaction on your bank account? 

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