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Topped up wrong number

Anonymous

 

Can someone please help me?

 

I managed to top up the wrong number (out by one digit) twice this morning (second time due to first try not going through) and when I called up the call centre, I was told by the agent that nothing can be done to rectify it. I'm now out by €40!!!

 

I've other threads on here where this issue was resolved in a satisfactory manner (see link below), so not accepting the agent on the phones answer.

http://forum.three.ie/t5/Prepay/Topped-up-wrong-number/td-p/884

 

Thanks

 

 

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Re: Topped up wrong number

Maestro

Hey there, can you PM me your account details and the number that you topped up? Thanks, Julie D.

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Re: Topped up wrong number

Anonymous
Hi there,

I've done the same thing. Correct provider was used by the digit was out by 2. Bank have advised me to contact 3 which I've done 3 times now...
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Re: Topped up wrong number

3 Community Manager

Hi there, pop me a PM  with your details and I'll check it out.  Rachel 

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Re: Topped up wrong number

3 Staff

I'll arrange to have this transferred over for you. We'd just need to see a proof of the transaction first from your bank account to show the debit. Could you send us on a screenshot of this?

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Re: Topped up wrong number

Anonymous
Hi Fiona,

Yes or course please see below:
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Re: Topped up wrong number

3 Staff

Unfortunately I can't see the image attached. Can you try to send it again or else you can go to our Facebook page and send us a PM there. I'll be looking after Facebook too Smiley Happy

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Re: Topped up wrong number

Anonymous
Okay no problem I'll send it via fb page
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Re: Topped up wrong number

3 Staff

Perfect. I'll update you when we get it, Make sure to send as a private message.

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Re: Topped up wrong number

Anonymous
Have three.ie resolved this issue,are u out of pocket
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