on 10-01-2016 10:31 AM
Can someone please help me?
I managed to top up the wrong number (out by one digit) twice this morning (second time due to first try not going through) and when I called up the call centre, I was told by the agent that nothing can be done to rectify it. I'm now out by €40!!!
I've other threads on here where this issue was resolved in a satisfactory manner (see link below), so not accepting the agent on the phones answer.
on 10-01-2016 03:40 PM
on 03-02-2016 02:29 PM
on 04-02-2016 09:14 AM
I'll arrange to have this transferred over for you. We'd just need to see a proof of the transaction first from your bank account to show the debit. Could you send us on a screenshot of this?
on 04-02-2016 10:22 AM
Unfortunately I can't see the image attached. Can you try to send it again or else you can go to our Facebook page and send us a PM there. I'll be looking after Facebook too