Firsly, I'd just like to welcome you to our 3Community! 🎉 😊 I'm sorry to hear about this! If you can PM me your number and the number you topped up, along with the method you used to top up (e.g. online top up), I'll see if there's anything we can do to help!
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
