Prepay

[Kenm]

Hi

I topped up the wrong number. Can you please assist with getting this resolved?

Thanks,

[Michael_Mick · Accepted solution]

Of the number is active on three then it's gone to their credit so it's too late but if it's not then it bounces back to you bank account in 3-5 business days.

[Michael_Mick · Accepted solution]

Of the number is active on three then it's gone to their credit so it's too late but if it's not then it bounces back to you bank account in 3-5 business days.

[Kenm]

The number that it was added to is a old payg number that I had, dont believe its being used anymore. Is it possible that if I own the number that i could get this credit transferred to an alternative number?

[Mac_n_cheese]

@Kenm I'd say so. Send a pm to Three_Deborah1 with the numbers and your name, address and date of birth.

[Three_Deborah1]

@Mac_n_cheese thanks for that  @Kenm I'll keep an eye out for your PM 👍 

[ElizabethH]

Hi @Three_Deborah1 Would you be able to assist in getting the credit and plan activated on my account please? Following up on the PMs you were having with KenM where he was advised that I contact you to get this resolved. Thanks

[Mac_n_cheese]

@ElizabethH ken owned both numbers though ( that's what I took from his post so that's something they could do) is that what happened to you? otherwise, if the credit was added to another number then that number belongs to someone so they can't just remove the credit and give it back.

[ElizabethH]

Thanks, the account was actually created in my name so need to have the account owner confirm that the transfer can/needs to take place. Hopefully should be resolved shortly. Thanks for your assistance and interest.

[Three_Susan]

Hi @ElizabethH 👋 I'm fully up to speed with this and can get it sorted for you! Can you send me a PM with your full name, confirm the number, address and date of birth please and we can take it from there? Susan