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Re: Topped up wrong number

Navigator
I had found cannot remember where but somewhere in a post on the forum that
someone a year ago topped up the wrong number by putting one digit wrong.
He got his credit reimbursed. After I showed evidence they did not
reimburse my credit.

They offered to let me have the perks of the prepaid plan on prepay the
next month without toping up by €20 once I let them know a couple of days
before hand they had offered me this deal.

Re: Topped up wrong number

Maestro

HI @ Heggs, I've got back to your other post.

Re: Topped up wrong number

Scout

Hi, I accidentally topped up a wrong number online that was one digit different to my own. Is there any way I can get this corrected?

Regards,

Niall 

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Re: Topped up wrong number

Maestro

Hi Niall,

 

With failed top up's the money usually goes back into your bank account with 48 hours of the transaction. 

Re: Topped up wrong number

Scout

Thanks Joolz, 

 

If the number is a registered number with three will the money still be transferred back into my bank account?

 

Regards,

 

Niall

Re: Topped up wrong number

3 Community Manager

No Niall, if the number is attached to an account with us then the credit will apply to that account. I can check if the number is active here if you PM the number. 

Re: Topped up wrong number

Explorer
The Three community mods replied to my post. Sent them a screenshot of my online banking statement and they organised a refund. The staff who I talked to by phone in Three customer care said there was nothing that could be done.

Re: Topped up wrong number

Scout
Hello, I topped up the wrong number on 22/9/18 is there anyway to get this back?

Re: Topped up wrong number

Anonymous

Hi there 👋 If you have topped up an active number on the Three network this cannot be reimbursed unfortunately. Shane 

Re: Topped up wrong number

Scout

Hi, Similar thing happened to me this morning. Can I get help too please. Thanks.

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