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Topped up wrong number

Anonymous

Hi,

 

I went to top up my mobile by 20euro this evening online but realised I topped up an old number that was used for mobile broadband by accident, which I dont have anymore.

 

 

Can you retrieve the 20euro top up to credit my mobile? 

 

Thanks

 

Alex


Chosen Solution

Re: Topped up wrong number

3 Staff

Hi Alexm, I have removed the top up from the old broadband account and I'm now applying this on the active account. It may take an hour or two before you see this on your device. If there is anything else, let me know. Thanks, Steve

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All Replies To This Topic

Re: Topped up wrong number

3 Staff

Hi Alex, if the account is no longer active and has been closed, the top up request will be rejected and reversed. If you PM me the account details, I can look into this for you. 

 

Re: Topped up wrong number

3 Staff

Hi Alex, can you provide the registered name, address and date of birth for the account 0868658460. Thanks, Steve

Re: Topped up wrong number

Anonymous
Will PM the details now
Posted From Apple iPhone

Re: Topped up wrong number

3 Staff

Hi Alexm, I have removed the top up from the old broadband account and I'm now applying this on the active account. It may take an hour or two before you see this on your device. If there is anything else, let me know. Thanks, Steve

Re: Topped up wrong number

Anonymous
You've been a great help!

Thanks for resolving the issue for me
Posted From Apple iPhone

Re: Topped up wrong number

3 Staff

Anytime Smiley Happy

Re: Topped up wrong number

[ Edited ]
Anonymous

Hi three,

 

I too have made this mistake and made an online banking top up to the incorrect number which was ***bleep***.

Is it possible to cancel/amend this please?

 

Many thanks!

 

F

 

EDIT: Removed personal info. Sheena

Re: Topped up wrong number

3 Community Manager

Hi @Fiona, can you send a PM with your details and the number that you accidentally topped up?

Re: Topped up wrong number

[ Edited ]
Anonymous

Don't know how to PM sorry!

I intended to top up xxxxxxxxxx and topped up xxxxxxxxxx instead

Posted From Apple iPhone
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