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Topped up wrong number with AIB

Scout

Hi, I got one digit wrong and topped up the wrong number with AIB online top up, judging by other posts on this forum it seems everyone get their money back/transferred to the right account, how can I do this? Thanks.

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Chosen Solution

Re: Topped up wrong number with AIB

Scout
Thanks Three for sorting this out and giving me the credit despite the other number being active, great customer service!!

View solution in original post

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All Replies To This Topic

Re: Topped up wrong number with AIB

3 Moderator

Hi @ja18881 👋 I'll certainly check this out for you. Can you send a private message with your mobile number and the number you accidently topped up? Mairéad 

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Re: Topped up wrong number with AIB

Scout
Thanks Three for sorting this out and giving me the credit despite the other number being active, great customer service!!
3

Re: Topped up wrong number with AIB

Navigator

Hi 

recently topped up my mobile but accidentally topped up the wrong mobile. 

Any chance of correcting this please.

 

thanks 

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Re: Topped up wrong number with AIB

Hi Dermot, can you PM your number along with the number you topped up and I'll check this out? 

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Re: Topped up wrong number with AIB

Navigator
Hi, I got one digit wrong and topped up the wrong number with AIB online top up.
What can I do to solve this problem?
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Re: Topped up wrong number with AIB

Maestro

Hi F-sousa,

 

Oh no, sorry to hear that. Has the money the debited from your account or is the transaction pending? Usually what happens is if the number is not on the network then the money will return to your account 👍

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Re: Topped up wrong number with AIB

Navigator
Hi, Three_Joolz!

I am not certain if the transition is pending. Could you help me with this?
In my bank statement, the transaction is date to 11th Jun.


Thank you for your help!
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Re: Topped up wrong number with AIB

Maestro

That would mean it hasn't debited from your account, the money should go back into your account in the next 48 hours. If it doesn't please let me know & we'll get this sorted 😍

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Re: Topped up wrong number with AIB

Navigator
Perfect!
I’ll check again in 48 hours.
One more question, if the wrong number exists, what it would happen?
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