on 09-06-2018 12:31 PM
on 12-06-2018 08:36 PM
on 13-06-2018 09:38 AM
Unfortunately, if the €20 was fully debited then it indicates that the number you topped up was an active number and the credit applied to its balance. We can't take credit from another customers account and move it to your own and credit itself is non transferable once it applies. I'm sorry I can't help further here.
on 13-06-2018 10:31 AM
on 2 occasions 3 said it would solve this even though the customer should have just contacted their bank.
That would mean it hasn't debited from your account, the money should go back into your account in the next 48 hours. If it doesn't please let me know & we'll get this sorted 😍
We'll be able to sort this out for you @F_sousa if this is the case .
this is what 3 advised the customer so 3 should look after this as promissed
on 13-06-2018 10:42 AM
@tonyalfa this is true if the credit hasn't already applied but considering that the amount has been fully debited it does indicate that the number is in use and credit has applied. @F_sousa if you can PM the number you topped up in error I'll check our top up systems to see if it's applied. Thanks'
on 13-06-2018 12:12 PM
message 10: the person asked what would happen if the number exists.
on 09-06-2018 12:24 PM
on 13-06-2018 12:39 PM
Thanks @tonyalfa Unfortunately we've no permission to remove credit from that customers account as you can imagine if you suddenly lost €20 you'd be wondering what happened. What I can do, considering that this was advised, and I do see your point is to activate @F_sousa plan for 28 days as an exception but we're jumping the gun here because it may not be the case. I'll need to check the number and our top up accounts system. If @F_sousa can get in touch by PM with the details, I'll check it out.
The wrong number is *******
Could you check it, please?
Edited number as it's public
on 13-06-2018 01:45 PM