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Top up by mistake

Lookout

Hi, I just topped up the wrong number (mine) instead of another saved in the account.

Can I cancel my top up?

Re: Top up by mistake

Lookout

When it went through it was twice... the system sent me a message informing the top up hasn't worked and I make it again, then I received 2 messages confirming the top up

Re: Top up by mistake

3 Moderator

Hi Deia_md 👋 Can you send a PM with your mobile number, full name, address, date of birth and I'll check this out for you? Mairéad 

Re: Top up by mistake

[ Edited ]
Lookout

Hi,

mobile number: xxxx
full name: xxxx
address: xxxx
date of birth: xxxx

Thanks!

Re: Top up by mistake

3 Moderator

I've removed your details from the above post as you posted your details publicly. Can you send your details by private message? 

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