on 24-01-2017 01:02 AM
I have received two reset emails from phone support, neither work yielding the error "connection has timed out".
I have tried three different browsers across two devices from two different outbound networks.
I do not understand how three can be unaware of the mis-operation of their own webpage.
on 24-01-2017 06:16 PM
Hi hugh, can you send me a PM with your number, name, address and date of birth, please? I'll check this out.
on 25-01-2017 11:02 PM
Please try to reset your own password from the three.ie login page. Once you can confirm that it's working for someone we can get more specific.
on 25-01-2017 09:20 AM
I've had this checked out here and can see it is working. Can you test it again today and confirm if you can log in now?
on 30-01-2017 11:35 PM
I see no change in behaviour.
1.go to https://login.three.ie/
2. Click forgot password
3. Enter any number (I have tried several 3 numbers)
4. Observe the site not respond.
Timeouts have been seen on chrome on windows and safari on ios.
Try it with your own phone.
on 30-01-2017 07:48 PM
Hey Hugh 👋 Can you send a PM with a screenshot of the error you're receiving?
on 07-02-2017 01:16 AM
Dear Three customer support,
I have provided screenshots of this issue to your representatives.
I have advised that this issue is visible on the following platforms:
Android Browser on Android 4.4.1
Chrome on Android 5.1
Chrome on ChromeOS
Chrome on Windows 10
Safari on OS X Sierra
Safari on iOS 10.2
I have tried four different Three phone numbers.
I have tried connecting from five different cellular and fixed-line networks.
All it takes to observe this issue, is to navigate to https://login.three.ie/ click the forgot password button and enter a three mobile number.
After almost two weeks of this issue, all your representatives have done is repeatedly ask for my personal information without once looking at the issue themselves. No personal information is necessary to replicate this issue, I have already spoken to your call centre twice about this.
Please stop asking me for redundant personal information (three times now) and test my claims for yourselves. Try it on your own three handset.
on 07-02-2017 01:21 AM
on 08-02-2017 09:00 AM
Hey Hugh, I can assure you our technical team are currently working on this issue. We hope to have full services restored online asap.