on 11-02-2017 11:57 AM
Thanks. Would you please announce to this thread when it is solved? I get email notifications.
on 09-03-2017 04:00 PM
Hi Hugh, this has been resolved. Can you please clear the browsing history of the browser you are using to access your My3 account and try the forgotten password link? Let me know if you are able gain access to your My3 account.