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Three Pay Billing failed, but still charged.

[ Edited ]

Hi, this morning I wanted to buy a book from the Google Play Store. I selected Carrier billing, and ultimately purchase failed saying 'transaction rejected'. However I got an SMS from Three about 5 minutes later saying 'Just to let you know your Charge to Mobile purchase of EUR 2.47 got  GOOGLE-The A.. has been successfully applied. From Three'


However as the transaction was rejected, this book isn't purchased. Can you tell me where my €2.47 went?


Re: Three Pay Billing failed, but still charged.

3 Community Manager

@damo2k I'm going to look into this for you, and need your account details to check if the charges went through on this side here. Can you pop me a PM with your full name, number, address and date of birth, please? 


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