on 14-06-2018 06:45 PM
on 14-06-2018 07:29 PM
Hi @Paul5 👋 Is this just happening when tethering? We don't support tethering on our network. However, if you take a look at this link 👉http://bit.ly/2rZRfN1 it will give you all the info you need on our unlimited data. If this is also happening when you're not tethering, let me know where exactly you're experiencing this and I'll check the area 👍 Aoife
on 15-06-2018 11:05 AM
on 15-06-2018 11:10 AM
I've checked your area and everything looks to be up and running. Can you check your mobile internet settings are correct here and let me know if this makes a difference?
Let me know if it only happens at specific time as well so we can rule out some things first.
on 15-06-2018 01:01 PM
Let's look a little more into this! The hotspot is switched off, the mobile internet settings are okay, Is data roaming switch on? If all of these are in place, can you send me your details in PM ? Your number, full name, and date of birth.